We rely on specialized couriers and buying through our e-commerce you have the possibility to receive the product directly at home in the time and methods accepted during the order process.
Each order can be tracked for greater transparency and security.
The prices of the products are net of shipping costs.
The Company will organize the transport of the products to the domicile indicated by the Registered User. The Company will deliver the purchased products only in the areas indicated in the order, compatibly with the accessibility of the place of delivery. The Products will be delivered on the days chosen by the Registered User during the purchase process. If not explicitly agreed upon in writing, the Registered User or his/her representative must be present at the address indicated in the order. The delivery service is guaranteed only for homes that can be reached with the means provided by the Company's suppliers (for example, homes that can only be reached via dirt roads or exclusively on foot are excluded).
Upon delivery of the goods, the User, or the person appointed by him, shall verify that the packaging is intact, undamaged or otherwise altered. Any damage to the packaging and/or to the Products must be immediately reported by the User, by affixing, on the Carrier's delivery document, a written reserve of control and specifying the reason for the reserve (for example, "Damaged packaging", "Tampered packaging"). For any anomalies found on the Products, other than those due to the physiological deterioration of food products or the mere imperfection of the packaging, the User may however contact the Company by writing to firstname.lastname@example.org or through the "Contact Us" section specifying the anomaly and documenting it with photographic material.
The Company undertakes to execute the order in good faith and to fulfil, or ensure that they are fulfilled, with the utmost diligence all the obligations established herein in the spirit of solidarity and self-organization that characterizes and must characterize all the activities and services offered and used by Users through the Website.
The Company will not be responsible for any delays occurring during transport. Similarly, the Company shall not be held responsible for any loss, damage, wrong or non-delivery caused by events and/or causes of force majeure or unforeseeable circumstances, such as but not limited to: natural disasters, adverse weather conditions (such as heavy snowfall), strikes (of its own or other employees), accidents to means of transport, explosions or any other cause, similar or different, occurring outside the control of the Company and not attributable to it, even pre-existing, which prevents or aggravates the total or partial execution of the contract.
Failure to deliver
The Registered User acknowledges and accepts that in case of impossibility of delivery of the Products due to his (or the person in charge of the delivery) lack of presence at the moment of delivery on the agreed day, the purchased Products will not be cancelled from the order and the relative amount will not be credited back to the User.
The delivery will however be made twice and with notification before the return of the product to the company.